Ordering and Downloading Help
If you need immediate assistance, please call us at 844-284-2151 or email firstname.lastname@example.org. We are available weekdays from 9am-5pm PST.
How can I purchase Facing the Future resources?
You may purchase Facing the Future resources through our online store. If you need to use a purchase order, please contact us.
What is my account? How can I create one?
Your account provides a simple way for you to download and purchase Facing the Future curriculum, and post comments and resource reviews on our website. You will be asked to create a new account the first time you download or purchase curriculum.
After completing a first-time account registration, you will receive a user registration confirmation email containing your username and password. Please save this information in a safe place.
How do I log into my account?
You will be prompted to log into your account when downloading curriculum or making a purchase in our online store.
- First-time users
Please see these instructions for how to register an account.
- Returning users
Enter your username and password to access curriculum downloads and view your curriculum purchasing history.
- Can’t remember your username?
Check your new user registration email for your account details, or email email@example.com.
- Can’t remember your password?
Submit a password retrieval request.
Please do not create multiple accounts. If you’re not sure if you have an account or need help logging in, please email firstname.lastname@example.org.
I purchased a PDF. How do I download it?
You can access purchased PDF resources at any time by logging into your account. Your order history will show recent purchases of print and digital resources. Click on “order details” and then click the “download” button next to the PDF you want to retrieve.
Where can I order online?
You may use our online store to purchase Facing the Future resources using your credit card. We accept Visa, Mastercard, Discover and American Express.
All online payments are securely processed through our payment gateway partner, Authorize.Net. Learn more.
I have a coupon code. How can I use it?
For online purchases, you may enter a coupon code during the checkout process.
For purchase orders, write your coupon code and dollar amount of the coupon discount in the space provided on your order form.
Please read the terms and conditions of the coupon carefully. Coupons are valid only for full-price items and cannot be combined with volume discounts, other coupons or other promotions.
Signup for our eNews and subscribe to our social networks (Facebook and Twitter) to receive notice of special offers like coupon codes, new resource previews and contests.
Do you accept international orders?
You may place an order from anywhere in the world using our online store. We accept payment by Visa, Mastercard, Discover and American Express.
Is there tax on my order?
Local sales and use taxes will be applied to all orders shipping within Washington state (including orders of PDF and digital resources placed within Washington state).
What are my shipping options? How long will delivery take?
For orders within the United States, we offer the following shipping options.
- USPS flat rate shipping; delivery 5 - 14 days business days
- Faster shipping is available; however, customers will be responsible for the additional cost of shipping and handling.
For orders outside the United States, we offer the following shipping options. Please note that any customs duties or taxes applied are additional and to be paid by the recipient. Facing the Future is not responsible for any shipping delays related to customs clearance.
- UPS and USPS based on weight. delivery between 7-14 days
Please allow up to 5 business days for your order to be processed in addition to applicable shipping time. Expedited shipping may be available. To request an expedited shipping quote, please contact customer service.
Can I track my order?
You can view the status of your order and find shipping information by logging in to your account.
UPS Ground and UPS Worldwide Expedited include shipment and delivery tracking. Once your order has shipped, you will find the tracking number under “order details”.
United States Postal Service (USPS) Priority Mail and Priority Mail International do not offer shipment and delivery tracking.
What is your return policy?
A product can be returned within 14 days of the purchase date for a full refund. After 14 days, an up to 50% refund of the order total will be granted.
For partial order returns, a full refund can be processed for the item(s) being returned within 14 days of the purchase date. After 14 days, up to 50% of the item price can be refunded.
Items must be returned in the same condition in which you received them.
A refund will be initiated in the form of the original payment method and may take several business days to process.
We will begin refunding the proper amount of payment once the items are in our warehouse.
When returning Facing the Future curricula, it is the customer's responsibility to pay shipping. We do not take responsibility for items that are lost or damaged while the items are in transit for return.
If you have any questions regarding your purchase or how to return your items to us, contact us at (844) 284-2151.
Are Facing the Future resources available in languages other than English? What is your translation policy?
Facing the Future resources are currently available only in English. We are not able to authorize the translation of our resources into other languages. However, due to recent interest in translations, we are working on revising our translation policy.
Where can I find the details of Facing the Future’s copyright? Can I copy, print or distribute your materials for educational purposes?
Facing the Future retains the copyright to the curriculum resources we publish in print and the digital resources published on our website. This is our copyright statement:
In general, it is necessary to obtain advance, written permission to copy Facing the Future publications. However, given that worksheets, tests, quizzes and other student handouts in Facing the Future publications are designed to be copied and distributed in class, it is not necessary for an individual educator to request permission from Facing the Future to make copies of these student handouts for use by his or her students in a school or other nonprofit educational organization.
Other than the exception outlined above for the non-commercial purposes of teachers and individual classrooms, USERS MAY NOT REPRODUCE, MODIFY, TRANSLATE, SELL OR DISTRIBUTE THE MATERIALS FOR ANY PURPOSE WITHOUT FACING THE FUTURE’S PRIOR WRITTEN AUTHORIZATION. To request written authorization, please contact Facing the Future at email@example.com. Users must provide proper attribution and identifying information for Facing the Future as the author and developer of the materials, and may not delete or in any manner alter any copyright, trademark or other proprietary rights notices that have been placed on the materials.
I want to share Facing the Future’s resources with other educators. How can I do this?
We ask that you direct educators to our website, www.facingthefuture.org, where they can download our resources and find additional materials. This allows educators the opportunity to stay connected with Facing the Future if they wish, and allows us to track and report on the usage of our resources. We are a nonprofit organization and information provided by our users is an essential part of our reporting to funders, and enables us to continue to create and offer high quality curriculum to educators all over the world.
If you work with educators who are unable to access our website and you would like to request permission to distribute PDFs or print copies of Facing the Future materials, please contact us.
Secure Online Shopping
You can shop at www.facingthefuture.org with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).